“I am busy at the moment, so please leave a message and I will return your call ASAP” is a standard voice mail message but when is ASAP? If you don’t call them back until the next day, your definition of ASAP is very different to mine! And I am now peeved!

How can we reduce our stress levels to return calls and emails within minutes of receiving them? Be pro-active and tell our customers when they can expect a return communication. This will then be less stressful for you . . .

This tip has made a huge difference to my stress levels and my customer service. I have lots more little bits to share in my key note presentation ‘You Cannot Afford To Screw Up’ and ‘Tipping the Scales’

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