Length: 60mins

Category: Customer Service

Niche: Industry conferences; Company conferences; staff training for small medium business of varying industries

Information: Can be tailored to be industry or business category specific

5 Key Messages:

1. What is customer service these days anyway?

2. Who can we model off?

3. Customer service statistics – life time value of a customer

4. Staff empowerment model.

5. Thinking outside of the box to create ultimate customer experiences

Session Summary:

In the 1990’s people said that unhappy customer’s would tell up to 13 people of their bad experience. With the advent of social networking this number has increased 10,000%! But meeting customer’s expectations is not that hard when you know them!

This presentation shares the keys to proving ‘knock your socks off’ customer service! Whether you are in a business to business or business to customer category this session will share the 7 keys to having customers coming back and telling their social network how great you are! You will leave the session with real take home

ingredients to get this aspect of your business buzzing!